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The Holchem team, from sales to scientists, work closely with businesses to advise on all aspects of hygiene including: the selection and application of cleaning and disinfection products, dosing and control, pathogen management, allergen management, cleaning advice, hygiene management systems, training and system audit and review. Holchem aim to ensure that all customers are aware of what would be regarded as cleaning and disinfection best practice for their circumstances.
Our management and technical support teams offer expert advice, helping you to deliver the best possible hygiene programme to suit your environment. Your Holchem account manager provides the main point of contact for coordination, management, reporting and review of all support and services we provide. Our customer support advisors carry out planned visits against a structured plan which includes audits, equipment servicing and colleague training. They also provide the first line of contact for requested support, such as investigations or breakdowns. Alongside this service engineers provide dosing and application expertise, whilst management teams provide an additional resource and wealth of experience.
The Technical Centre team back up the field-based teams with analytical and problem solving expertise for our customers and is staffed by scientists with experience in a wide range of fields, including Product Development, Scientific Investigation, Chemical Legislation and Quality Control.
The state-of-the-art laboratory at our head office has access to a range of investigative tools including FTIR and X-ray Spectroscopy, Force Gauges and Surface Tension measurement as well as traditional wet chemistry. A purpose built ‘wet test’ laboratory allows us to simulate many site cleaning operations and is used for product evaluation and for customer training.
Holchem are members and supportive of the activities and/or committees of the British Association for Chemical Specialities (BACS), the European Hygienic Engineering Design Group (EHEDG), the Society of Food Hygiene and Technology (SOFHT), the Society of Dairy Technology (SDT) and Campden BRI. Holchem also work closely with ZERO2FIVE, the Cardiff Metropolitan University’s Food Industry Centre and other universities.
By working with customers and building long-lasting relationships Holchem strive to provide tailor made cleaning solutions, delivering real results. The advice we offer has a track record of making a material difference for our clients. The teams provide on-going reactive and investigative technical advice.
The mantra of “do what you say you are going to do” remains unchanged since the business was started and the family values of hard work, innovation, trust and professionalism underpin every aspect of our business.
