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The Holchem team, from sales to scientists, work closely with businesses to advise on all aspects of hygiene including: the selection and application of cleaning and disinfection products, dosing and control, pathogen management, allergen management, cleaning advice, hygiene management systems, training and system audit and review. Holchem aim to ensure that all customers are aware of what would be regarded as cleaning and disinfection best practice for their circumstances.
Our field based teams have in-depth knowledge of their customers, delivering optimum cleaning solutions but also responding to customers’ challenges by delivering new product solutions that respond to a business issue or need. They understand the industry and your sector and have often held technical or hygiene support roles in similar businesses.
A range of support is available to our customers backing up their management programmes, through an agreed proactive management care plan, a fully comprehensive hygiene management system including audit and built-in review and training processes that can be adapted to suit the business needs of the customer. The team also provides on-going reactive and investigative technical advice.
The prime responsibility for managing an account falls to the Technical Sales Consultant, who works to a structured support plan and acts as the main contact for customer support. To deliver a complete solutions package – our Hygiene Technologists provide additional resources to help in assisting the account with the creation and on-going management of the scheduling system. Service Engineers provide expertise in the dosing and application of cleaning products, backed up by a wealth of support both at the Holchem Technical Centre and through our teams working out in the field.
The Technical Centre team back up the field-based teams with analytical and problem solving expertise for our customers and is staffed by scientists with experience in a wide range of fields, including Product Development, Scientific Investigation, Chemical Legislation and Quality Control.
The state-of-the-art laboratory at our head office has access to a range of investigative tools including FTIR and X-ray Spectroscopy, Force Gauges and Surface Tension measurement as well as traditional wet chemistry. A purpose built ‘wet test’ laboratory allows us to simulate many site cleaning operations and is used for product evaluation and for customer training.
Holchem are members and supportive of the activities and/or committees of the British Association for Chemical Specialities (BACS), the European Hygienic Engineering Design Group (EHEDG), the Society of Food Hygiene and Technology (SOFHT), the Society of Dairy Technology (SDT) and Campden BRI. Holchem also work closely with ZERO2FIVE, the Cardiff Metropolitan University’s Food Industry Centre and other universities.
By working with customers and building long-lasting relationships Holchem strive to provide tailor made cleaning solutions, delivering real results. The advice we offer has a track record of making a material difference for our clients. The teams provide on-going reactive and investigative technical advice.
The mantra of “do what you say you are going to do” remains unchanged since the business was started and the family values of hard work, innovation, trust and professionalism underpin every aspect of our business.
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