Our goal is to exceed our customers’ expectations delivering market-leading hygiene solutions which meet the ever-increasing hygiene and commercial pressures placed upon that business. Holchem provides support through both our field based teams, and our experts in the Technical Centre.
Our field based team have in-depth knowledge of their customers, delivering optimum cleaning solutions but also responding to customers’ challenges by delivering new product solutions that respond to a particular business issue or need.
Our field based team understand the industry and your sector and have often held technical or hygiene support roles in similar businesses.
A range of support is available to our customers backing up their management programmes, through an agreed proactive management care plan, a fully comprehensive hygiene management system including audit and built-in review and training processes that can be adapted to suit the business needs of the customer. The team also provides on-going reactive and investigative technical advice.
The Technical Centre at Holchem is staffed by scientists with experience in a wide range of fields, including Product Development, Forensic Investigation, Chemical Legislation and Quality Control.
The Technical Centre team back up the field-based teams with analytical and problem solving expertise for our customers.
The state-of-the-art laboratory at our head office has access to a range of investigative tools including FTIR and X-ray Spectroscopy, Force gauges and Surface Tension measurement as well as traditional wet chemistry.
A wide range of investigations are carried out ranging from chemical compatibility studies to identifying unusual debris; however if a problem cannot be identified or solved within the Technical Centre, a member of the team will often visit the customer to carry out on-site investigations.