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Our field-based teams have in-depth knowledge of their customers, delivering optimum cleaning solutions but also responding to customers’ challenges by delivering new product solutions that respond to a business issue or need. They understand the industry and your sector and have often held technical or hygiene support roles in similar businesses.
Our Technical Sales Consultants have prime responsibility for managing customer accounts, they work to a structured support plan and are the main contact for customer support. A range of support is available to our customers backing up their management programmes, through an agreed proactive management care plan, a fully comprehensive hygiene management system including audit and built-in review and training processes that can be adapted to suit the business needs of the customer. The team also provides on-going reactive and investigative technical advice.
To deliver a complete solution package our Hygiene Technologists provide additional resource to help in assisting the client with the creation and on-going management of the scheduling system. Service Engineers provide expertise in the dosing and application of cleaning products, backed up a wealth of support from the Holchem Technical Centre and through our teams working in the field.
Our approach means that we have worked with many of our customers since Holchem started in business over 30 years ago and ensures our clients achieve and maintain exceptional levels of hygiene.